The Kubera Principle

The Book That Will Change the World

Learning Channel Plus – – –
https://www.benchmarkportal.com/call-center-learning-channel-plus/

Online Call Center Agent Soft Skills for Beginners and Experienced Agents. We’re sharing 7 easy to use tips for effective communication that will improve your soft skills as a call center or contact center agent. In this video we will describe what soft skills are, why soft skills are important, how choice of words and tone of voice play a big role in soft skills, why multi-tasking is a bad idea, and how listening, speaking and asking can improve your soft skills, making you more valuable.

Our training programs are chock full of great educational and certification resources. To find the right training program that’s right for you: https://www.benchmarkportal.com/contact-center-training/

Benchmark Portal has helped thousands of individuals and organizations around the world to improve their performance through professional certification programs, in-person and online training courses, and contact center benchmarking and consulting services that tell your organization where you stand in relationship to your industry peers and top performing contact centers around the globe.

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